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Your 14-day right of withdrawal

You have 14 days from the date you receive your order to cancel your purchase, without having to provide a reason and without incurring any penalty, as established by Directive (EU) 2023/2673 and the consumer protection laws applicable in your country.

How to Exercise It

Please fill out the form below. You will receive an automatic confirmation email once we have processed your request. The refund will be processed within the legal timeframe applicable to your purchase.

Situations in Which the Right of Withdrawal Does Not Apply

EU Directive 2011/83/EU lists several categories of goods and services that are excluded from the 14-day right of withdrawal. The following sections outline the cases that may or may not apply to this store. Remove the ones you do not sell.

Digital content downloaded with the customer’s express consent

When you purchase digital content (downloadable files, streaming videos, online courses with immediate access, software licenses, etc.) and expressly request immediate delivery of such content, acknowledging that, by doing so, you forfeit your right of withdrawal, the 14-day withdrawal period no longer applies (Article 16(m) of Directive 2011/83/EU). Express consent is obtained at the time of checkout.

Services initiated during the cancellation period at the customer’s request

If you ask us to begin providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you will be required to pay us a pro-rated amount for the work already performed (Article 14(4)(a) of Directive 2011/83/EU). Your express consent will be obtained at checkout.

Customized, perishable, vacuum-sealed, or hermetically sealed items

Items manufactured according to your specifications or clearly personalized, products that may deteriorate or expire rapidly (perishable goods), sealed items for hygiene or health protection reasons that have been unsealed after delivery, and sealed audio or video recordings or software that have been unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), and (i) of Directive 2011/83/EU.

Accommodations, rentals, dining, or temporary recreational activities

Services linked to a specific date or period of provision, such as accommodations not intended as a primary residence (hotels, vacation rentals), car rentals, freight transport, restaurant services, and leisure services, such as event tickets, are excluded from the right of withdrawal (Article 16(1) of Directive 2011/83/EU).

Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.

The withdrawal acknowledgement will be sent to this address.
You can find it in the confirmation email we sent you.
If you have selected partial withdrawal, list the products affected here.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract.

To:
Ingulados
Parque empresarial La Mejostilla. Miguel Servet 11-13 10004 Cáceres
Email: pedidos@ingulados.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

______________________________________________________________

Ordered on / received on:

______________________________________________________________

Name of consumer(s):

______________________________________________________________

Address of consumer(s):

______________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

______________________________________________________________

Date:

______________________________________________________________

Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

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